29 EITI International Secretariat* EITI Board* The international EITI Board is the EITI’s main governing body and consists of representatives from implementing countries, supporting countries, civil society organisations, and supporting companies and financial institutions. Over the past year, the EITI Board has adopted new ways of working to ensure that multi-stakeholder dialogue could be sustained in an environment where movement and travel remains limited. It conducted three virtual Board meetings between June 2020 and February 2021, and continues to strengthen its coordination by convening its committees on a regular basis. The International Secretariat also continues to facilitate communication among constituencies to ensure engagement in the Board process. eiti.org/about/board Headquartered in Oslo, Norway, the EITI International Secretariat remains a streamlined, flexible and diverse team, focused on advancing extractives transparency, accountability and public debate across our network of 55 implementing countries and beyond. During the COVID-19 crisis, we adapted to new ways of working to sustain our operations and support the EITI Board and implementing countries. We conducted country missions and Validations virtually, and launched a new webinar series, Transparency Matters, as part of our strategic communications. Like many of our partners, we continue to reflect on the past year to build on lessons learned and further strengthen our implementation support through virtual channels. eiti.org/about/secretariat Addressing grievances on the EITI During 2020, the EITI introduced a new policy for addressing grievances and an anonymous procedure on its website for raising concerns. The grievance process encourages the resolution of grievances by the most immediate EITI body, for example the relevant national MSG or constituency of the EITI Board. If not adequately addressed by these parties, grievances can be raised to the EITI Board, via the International Secretariat’s website. eiti.org/how-to-voice-your-concern