For every £1 spent on the Citizens Advice service, we benefit our clients by £12.60 Every year, we save the government and public services £685 million We estimate our total social and economic value to society to be £3.6 billion For every £1 spent on the Citizens Advice service, we benefit our clients by £12.60 For every £1 spent on the Citizens Advice service, we benefit our clients by £12.60 We estimate our total social and economic value to society to be £3.6 billion We estimate our total social and economic value to society to be £3.6 billion Every year, we save the government and public services £685 million Our value to society We help millions of people every year. This provides us with unique insight into the challenges our clients are facing every day. We not only help people find their way forward during difficult situations, but also identify and tackle the underlying causes of their problems. The people we help, our funders, government and the organisations we work with see the value we deliver and the impact we make. 4 in 5 people said we helped improve their lives. In 2020 to 2021, after contacting a local Citizens Advice, 78% of people were helped to solve their problem. And 4 in 5 people who came to us for support said our help improved their lives in other ways, such as reducing stress, improving physical health or improving their finances. More details can be found on our website, in our impact report. 0 1 2 3 4 5 6 7 8 9 0 1 2 0 1 2 3 4 5 6 7 8 9 0 1 2 0 1 2 3 4 5 6 7 8 9 0 1 2 0 1 2 3 4 5 6 7 8 9 0 1 2 0 1 2 3 4 5 6 7 8 9 0 1 2 0 1 2 3 4 5 6 7 8 9 0 1 2 0 1 2 3 4 5 6 7 8 9 0 1 2 0 1 2 3 4 5 6 7 8 9 0 1 2 13 Who we helped in 2020 to 2021 For every £1 spent on the Citizens Advice service, we benefit our clients by £8.35 Every year, we save the government and public services £618 million We estimate our total social and economic value to society to be £4.3 billion