Our structure, governance and management Our trustee board sets the vision and gives strategic direction to Citizens Advice. The 12 members are trustees under charity law and directors of the charitable company. There are 6 formal trustee board meetings each year, along with other meetings and events, to help trustees shape the organisation’s strategic direction and develop as a team. Our Chief Executive, working with the executive team, is responsible for delivering the strategy and for day-to-day operations. The trustee board is committed to high standards of corporate governance and complies with the principles and practices set out in the Charity Governance Code. Our trustees Warren Buckley (Chair) is Retail Director at Thames Water and responsible for all customer-facing activity. Previously, he was Global Head of Contact Centres for HSBC Plc. Warren is also Chair of the chairs’ committee. Lucinda Bell (Treasurer) is currently a non-executive director of Derwent London, Man Group and Crest Nicholson. She is also Chair of the audit and risk committee at Man Group and chair of the audit committee at Derwent London. Lucinda is Chair of the audit and risk committee and a member of the chairs’ and people committees. Dr Andrew Stephenson is Equiniti’s Chief People Officer. Andrew has a doctorate in Business Administration and a master’s degree in Strategic Human Resource Management. He is also a non-executive director of MyCSP Limited. Andrew is Chair of the people committee and a member of the chairs’ committee. Ann-Marie Harkin is the Executive Director for Audit Services at Audit Wales. She has won both the Leading Wales ‘Women in Leadership’ award and the CIPFA Wales ‘Public Finance Professional of the Year’ award. Ann-Marie is Chair of the Cymru advisory committee and a member of the chairs’ committee. Ashok Vaswani is Global Head of Consumer Banking and Payments for Barclays UK, overseeing the execution of plans for the Group’s consumer banking and cards and payments businesses, in the UK and internationally. He is also a board member of Pratham UK, the Clearing House, USA and the London Stock Exchange Group. Ashok is a member of the audit and risk committee. 41 Our structure, governance and management