Citizens Advice and TSB: Corporate Volunteering Pilot We’ve been working in partnership with TSB to deliver a new approach to corporate volunteering programmes. This pilot programme, which runs from November 2020 to October 2021 offers a range of opportunities for TSB colleagues to provide a varied level of practical support to Citizens Advice. A key aspect of the partnership has been the development of a meaningful and measurable programme of volunteering opportunities that support Citizens Advice (at a local and national level) and deliver employee skills development for TSB. So far, in 2020 to 2021 the pilot has: engaged with 55 local Citizens Advice, delivering the programme remotely supported 13 TSB staff to join 13 local Citizens Advice as volunteer advisers, with 9 TSB staff completing General Adviser training and providing client support and advice—volunteering a total of 1,620 hours across the 6-month period delivered 2 ‘Masterclass’ sessions (skills/training workshops) with 40 local Citizens Advice on themes identified by the network, including leadership and brand development helped local Citizens Advice financially with a £2,000 grant from TSB for training and supporting volunteers engaged with 55 local Citizens Advice, delivering the programme remotely supported 13 TSB staff to join 13 local Citizens Advice as volunteer advisers, with 9 TSB staff completing General Adviser training and providing client support and advice—volunteering a total of 1,620 hours across the 6-month period delivered 2 ‘Masterclass’ sessions (skills/training workshops) with 40 local Citizens Advice on themes identified by the network, including leadership and brand development helped local Citizens Advice financially with a £2,000 grant from TSB for training and supporting volunteers engaged with 55 local Citizens Advice, delivering the programme remotely supported 13 TSB staff to join 13 local Citizens Advice as volunteer advisers, with 9 TSB staff completing General Adviser training and providing client support and advice—volunteering a total of 1,620 hours across the 6-month period delivered 2 ‘Masterclass’ sessions (skills/training workshops) with 40 local Citizens Advice on themes identified by the network, including leadership and brand development helped local Citizens Advice financially with a £2,000 grant from TSB for training and supporting volunteers engaged with 55 local Citizens Advice, delivering the programme remotely supported 13 TSB staff to join 13 local Citizens Advice as volunteer advisers, with 9 TSB staff completing General Adviser training and providing client support and advice—volunteering a total of 1,620 hours across the 6-month period delivered 2 ‘Masterclass’ sessions (skills/training workshops) with 40 local Citizens Advice on themes identified by the network, including leadership and brand development helped local Citizens Advice financially with a £2,000 grant from TSB for training and supporting volunteers 33 How we’re helping people