Our people We have continued our efforts to make Citizens Advice a great place to work. Our staff are passionate about what we do and understand the importance of their contribution to our business and strategic objectives. We have continued to invest in and support our 1000 staff working across our different services, membership support and corporate functions to enable an inclusive, purpose-driven workplace that is people-focused and collaborative, listens, is open and honest and helps everyone be the very best they can be. We have continued our transformation programme to improve the experience of our workforce, empower our managers and energise and engage our staff. Our vision and strategy are underpinned by strong leadership, inclusion and collaboration. The 4 defined pillars of our people strategy are: 1 An inclusive and collaborative culture enabling a purpose-driven, people-focused, collaborative and transparent culture building a diverse and inclusive organisation that is representative of the communities we serve working together as one team attracting the best talent and supporting and developing all our people 2 Bold and visible leadership developing visible leaders who embody and demonstrate inclusive leadership being role models for our culture and behaviours and being clear about leaders' responsibilities to their teams 3 Investment in our talent investing in learning to ensure everyone has the right skills to deliver the Future of Advice strategy attracting the best talent and maximising our employer brand and values 4 A fully-enabled people directorate delivering a high-quality people service for all teams, supported by strong data and analytics to enable evidence-based decision making 48 Our structure, governance and management