About Citizens Advice The Citizens Advice service is made up of the national charity, and our network of 265 independent local Citizens Advice charities across England and Wales. Our role as the national charity is to enable local Citizens Advice to deliver their services and to jointly deliver other services at a national level. How we deliver our services The service is delivered by our highly trained people, a mixture of 18,800 local volunteers, 2,500 Witness Service volunteers, and 7,700 local and 1,000 national staff. Together, we deliver the Witness Service, Pension Wise, the consumer service, the Help to Claim service, debt advice funded by the Money and Pensions Service, and Advicelink across Wales, funded by Welsh government. We’re also the consumer champion for the energy market and the statutory consumer watchdog for the postal service. Nationally, Citizens Advice is run from 5 administrative offices. Locally, advice is offered from approximately 2,500 locations. The Witness Service is available in all criminal courts across England and Wales. National offices Local Citizens Advice Witness Service courts 7 About Citizens Advice