Recruitment, induction and training of national trustees and committee members We recruit trustees and committee members through an open, competitive process. We use national media, recruitment agencies and our network to find talented individuals who have the skills and perspectives we need to provide good leadership and make sound decisions. Trustees can serve for up to 2 consecutive terms of 3 years, but must then step down. A trustee who holds office as Chair, Deputy Chair or Treasurer may not hold office in that capacity for more than 6 consecutive years, but at the end of that period a Deputy Chair or Treasurer may be appointed as Chair. No trustee may hold office for more than 12 consecutive years. After the end of this period, 2 further years must pass before any former trustee may be re-appointed. During 2020 to 2021, we recruited 1 new independent committee member to the audit and risk committee, 1 new independent committee member to the people committee and 2 new members to the Cymru advisory committee. New trustees and committee members receive a full induction, when they meet the Chair, agree their role and meet key members of national Citizens Advice staff. Inductions are tailored to meet individual needs and interests. Trustees and committee members are unpaid volunteers, but are reimbursed for reasonable expenses which this year have been £nil owing to all meetings being held remotely. Public benefit The trustees confirm they have referred to the information contained in the Charity Commission’s general guidance on public benefit when reviewing the aims and objectives of Citizens Advice, in planning activities and setting policies and priorities for the year ahead. Our charitable objects: promote any charitable purpose for the advancement of education, the protection and preservation of health and the relief of poverty, sickness and distress ensure in carrying out its objects and in all aspects of its work, Citizens Advice is committed to promoting equality and diversity, preventing prejudice and discrimination, ensuring equal access and promoting good relations between all sections of the community The main activities undertaken to further our charitable purposes for public benefit are to provide the advice people need for the problems they face and to improve the policies and practices that affect people’s lives. 46 Our structure, governance and management