Citizen Advice - Annual report (3/101)

Citizen Advice - Annual reportCitizen Advice - Annual report (3/101)Citizen Advice - Annual report - (1/101)Citizen Advice - Annual report - (2/101)Citizen Advice - Annual report - (3/101)Citizen Advice - Annual report - Trustees report - Introduction and About Citizens Advice (4/101)Citizen Advice - Annual report - (5/101)Citizen Advice - Annual report - (6/101)Citizen Advice - Annual report - (7/101)Citizen Advice - Annual report - Who we helped in 2020 to 21 (8/101)Citizen Advice - Annual report - (9/101)Citizen Advice - Annual report - (10/101)Citizen Advice - Annual report - (11/101)Citizen Advice - Annual report - (12/101)Citizen Advice - Annual report - (13/101)Citizen Advice - Annual report - (14/101)Citizen Advice - Annual report - Our strategy: The Future of Advice (15/101)Citizen Advice - Annual report - (16/101)Citizen Advice - Annual report - (17/101)Citizen Advice - Annual report - (18/101)Citizen Advice - Annual report - (19/101)Citizen Advice - Annual report - (20/101)Citizen Advice - 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(88/101)Citizen Advice - Annual report - (89/101)Citizen Advice - Annual report - (90/101)Citizen Advice - Annual report - (91/101)Citizen Advice - Annual report - (92/101)Citizen Advice - Annual report - (93/101)Citizen Advice - Annual report - (94/101)Citizen Advice - Annual report - (95/101)Citizen Advice - Annual report - (96/101)Citizen Advice - Annual report - (97/101)Citizen Advice - Annual report - (98/101)Citizen Advice - Annual report - (99/101)Citizen Advice - Annual report - (100/101)Citizen Advice - Annual report - (101/101) Contents Trustees report 4–40 Strategic report 41–67 Financial statement 68–101 4 Introduction and About Citizens Advice 15 Our strategy: The Future of Advice 41 Our structure, governance and management 51 Risk and internal controls 55 Energy disclosures 57 Financial review 68 Independent auditor’s report 74 Financial statements 8 Who we helped in 2020 to 21 22 How we’re helping people 34 Citizens Advice Cymru 37 How we’re influencing change 3 Contents