Adviser Immigration Helpline Our Adviser Immigration Helpline supports advisers to help people find a way forward with immigration issues, helping local services and their advisers build their capacity, knowledge and confidence. In 2020 to 2021, we received over 1,900 calls to the helpline. During the pandemic, the range and complexity of issues raised changed considerably, with an increase in those relating to benefit entitlement, where the immigration status was uncertain or clients had ‘No Recourse to Public Funds’. The funding for the service in its current form ended on 30 June 2021, to coincide with the deadline for EU Settled Status applications. In Wales, Welsh government funding for our EU Citizens Rights Project will continue until December 2021. Windrush Compensation Scheme The Windrush Compensation Scheme is for people whose lives were affected because they weren’t able to show a document proving their lawful right to stay in the UK permanently. From 3 May 2019 through to 10 June 2021, the Home Office commissioned us to support claimants who needed help completing the claim form. This year, we delivered 250 appointments, with over 90% via telephone as we adapted our service to remote appointments. This year, we delivered 250 appointments, with over 90% via telephone as we adapted our service to remote delivery. 32 How we’re helping people