91% 81% 71% What’s the overall client experience of the service? As part of our client survey, we ask people we’ve helped about their experience of the service. of those using the website to get advice said they found the advice helpful of clients found us easy to access of clients using our local services said they would recommend us to a friend 0 1 2 3 4 5 6 7 8 9 0 1 2 0 1 2 3 4 5 6 7 8 9 0 1 2 0 1 2 3 4 5 6 7 8 9 0 1 2 0 1 2 3 4 5 6 7 8 9 0 1 2 0 1 2 3 4 5 6 7 8 9 0 1 2 0 1 2 3 4 5 6 7 8 9 0 1 2 14 Who we helped in 2020 to 2021