Section 172 (1) statement The trustees act in good faith to make decisions, the outcome of which they consider will be most likely to promote the success of the charity for the benefit of its charitable purposes as a whole, both in current periods and in the long term. In discharging their duties above, the trustees carefully consider, amongst other matters, the impact on and interests of clients, volunteers, staff, funders and suppliers, and factor these into their decision-making process. Clients The trustees put considerable time, effort and resources into understanding and responding to the needs of our clients, which are reflected in the Future of Advice strategy and our response to the Covid-19 crisis. Volunteers and staff Trustees receive information on volunteer and staff physical and mental wellbeing and are committed to promoting a healthy workforce. They support the current work to build an inclusive culture and, as such, are committed to attracting and retaining diverse, high-calibre talent which volunteer and staff development helps support. Funders The trustees closely monitor our funder relationships and receive regular reports on how we are meeting funder requirements. Our impact section and our ‘main services across England and Wales’ section of this report demonstrate how we’re providing services that deliver a high value-for-money offer for our funders. Suppliers The trustees have established procedures to ensure that external suppliers are individually verified to ensure they meet with health and safety, regulatory and financial security standards required by the Charity. Community and the environment The Charity recognises the importance of its environmental responsibilities and has measures in place to monitor and control its impact on the local environment and its compliance with any regulatory environmental standards. The Charity seeks to implement policies aimed at reducing any potential harmful environmental impact of its activities. See the ‘energy disclosures’ section for more details. Standards and conduct The Charity has various policies regarding ethical standards and the conduct of business. 43 Our structure, governance and management