In line with the legislation, we calculate and publish our annual gender pay gap data in April each year. Our mean gender pay gap in April 2020 was 13.5% (2019: 16.8%) and median 15.9% (2019: 18.0%). Our progressive pay review process over the last 2 years and a review of our pay structure for the Witness Service has had a positive impact on our gender pay gap for 2020. We are also really pleased with the progress we are making in bringing more women into our technology and digital functions. Using new ways of advertising and networking, together with targeted recruitment practices, we have seen a year-on-year increase in the number of women joining our technology and digital teams. Grant-making policy National Citizens Advice awards grants to local Citizens Advice (and other local charities and organisations) in line with our grant requirements with funders to meet the needs of our clients. Funds either come directly from national Citizens Advice for developmental opportunities that enhance our service to clients (including piloting or testing new ways of meeting needs or reaching more people) or as a result of funding awards to national Citizens Advice for specific services. These are then passed on to the local Citizens Advice for delivery, in a range of ways depending upon the requirements of the specific grants. The grant application process is published on the Citizens Advice intranet so applicants are aware of the methodology. Evaluators are trained in-house and include members of the local Citizens Advice to ensure transparency and objectivity, as well as a clear appeals process. In 2020/2021, £89.2 million in grants has been passed through to the network of local Citizens Advice and other organisations from funding sources including: Department for Business, Energy & Industrial Strategy for our Covid-19 response Department for Business, Energy & Industrial Strategy for the consumer service Money and Pensions Service for delivery of money and debt advice in England and Wales Money and Pensions Service for the delivery of pensions guidance through Pension Wise Department for Work and Pensions for the provision of support to help people make a Universal Credit claim Ministry of Justice funding for 2 contact centres for the Witness Service Energy companies for energy advice and education programmes Welsh government for the delivery of face-to-face and telephone advice Gamble Aware for providing training, information and awareness on gambling-related harm 62 Financial review