Expenditure against our 4 areas of charitable activity £35.8 million Delivering information and advice (2019/20 £27.2 million) £9.2 million Advice and advocacy (2019/20 £9.2 million) £17.2 million Strengthening the network (2019/20: 17.6 million) £95.1 million Delivering through partnerships (2019/20 £82.9 million) Delivering through partnerships This represents the largest proportion of our expenditure at £95.1 million (2020: £82.9 million), which corresponds with the increase in income. This includes a significant part of the funding to the local Citizens Advice network, which overall increased to £84.8 million (2020: £71.7 million) as a result of the increased income received. Delivering information and advice Our spending on the direct delivery of information and advice in 2020/2021 was £35.8 million (2020: £27.2 million). This category includes the direct delivery of services by Citizens Advice. The main areas of expenditure cover consumer service, the Witness Service and the continued investment in our online and digital services for clients. Strengthening the network In 2020/2021, we spent £17.2 million (2020: £17.6 million) on this area. This covers our core network support services, information services, systems support, training and quality assurance costs. Advice and advocacy Our expenditure in 2020/2021 on advice and advocacy was £9.2 million (2020: £9.2 million). This category includes the delivery of our energy and post-statutory duties in line with our agreed work plan, as well as expenditure on policy and influence from our unrestricted funds to support our other key areas of advice work. Expenditure 2020/2021 £158.0 million Expenditure 2020/2021 £158.0 million 60 Financial review