In 2020/21, we continued to provide high-quality and essential services across England and Wales. These services include: supporting people with their Universal Credit claim, through our Help to Claim service helping more people with specific support through our Witness Service and Pension Wise services improving access to money and debt advice partnering with the Trussell Trust to deliver our Help through Hardship helpline to assist those in need of emergency support, in response to the pandemic providing expert advice on key issues such as immigration, energy, scams, consumer rights and gambling support trialling new corporate partnerships to increase our volunteer capacity and help more people 23 How we’re helping people