Warmer Wales We secured funding from the British Gas Energy Trust to continue providing the Warmer Wales initiative during 2020 to 2021. The service delivers targeted advice and support to those experiencing fuel poverty and hardship, as well as providing support on other debt and income maximisation issues. In total, we helped 2,000 people through this service. Advicelink Cymru Advicelink Cymru is a Welsh government-funded Citizens Advice service designed to help people who are most in need of advice services, particularly those who wouldn’t usually seek advice. It’s currently funded until the end of March 2022. During the year to 31 March 2021, Advicelink Cymru helped 63,000 people with 263,000 issues. In 2021/21, Advicelink Cymru helped 63,000 people with 263,000 issues and provided quality assured welfare benefit, debt, housing, employment and discrimination advice. Following our advice and support, the people we helped secured £44 million in income gain, debts written off and repayments rescheduled. Advicelink Cymru provides services to people across all 19 local Citizens Advice areas in Wales, working hand in hand with a wide range of third sector partners. £44 million in income gain, debts written off and repayments rescheduled. 36 Citizens Advice Cymru